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      Delivery Policy            
     

Our daily cut-off time for same-day shipping (Mon-Fri) is 4pm. Orders placed after 4pm will be processed the following working day (Nb. orders placed after 4pm Friday, or on Saturday or Sunday, will not be despatched until Monday). Please take a few moments to read the information contained below for further details of delivery to your specific area.

 

 

At ExchangeMyInk.com  we provide an efficient and reliable delivery service to all our customers within the UK and countries within the European Union.

 

Using Royal Mail's Recorded Delivery or our elected courier we are able to provide both Next Working Day delivery and a Standard 2-5 Working Day delivery.

 

We can despatch orders to your home or work place.

 

Deliveries are made on weekdays Mon-Fri 8.30am to 5.30pm and require a signature. You will only receive your purchase on a Saturday if you have paid for the Saturday AM Service. Please note: Our Next Working Day delivery does not include Saturday delivery.

 

If nobody is available to sign for the goods, Royal Mail or the courier will leave a card with details of the phone number to call to arrange another delivery or collection from the relevant mail handling centre.

 

UK Islands Delivery Costs

 

One flat rate of £6.99 for any size of order (2-5 Working Days)

 

Delivery Method:

 

All goods are despatched via the Royal Mail or courier on the quickest possible delivery service.

 

Delivery can be expected any time between 08:30 and 17:30, Mon-Fri (except Bank Holiday).

 

European Delivery Costs

 

Delivery Cost

 

By Special arrangement.

 

Includes Delivery to:- Republic of Ireland, plus Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, & Sweden only. For the avoidance of any doubt we do not offer delivery to the Channels Islands, Switzerland, Norway, Madeira/the Azores (Portugal), or destinations outside of Europe. We also do not offer delivery to BFPO addresses.

 

PLEASE NOTE:- Orders being shipped to Denmark must be delivered to a Business Address and not Residential.

 

All other countries remain unaffected and can be delivered to either business or residential

 

Please make sure that you provide the correct post/zip code for your delivery address, as this will ensure that your goods are delivered as quickly and effectively as possible, as well as a daytime contact telephone number which we or the courier can contact you on.

 

   
     

Returns Policy

 

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 working days of the date you received the item, and we will issue a full refund of the price you paid for the item promptly, no later than 30 days after receipt of the goods.

 

Please follow the steps below to enable us to process your refund efficiently:

 

Write to us giving the reason for the return please include your order or invoice number if you do not have the original delivery note. Please provide a full description of the fault, failure to do so may invalidate your refund. Wrap the item securely in it’s original packaging or equivalent packaging as to avoid damaging the item(s), then send to...

 

Exchange My Ink

Cedar House

Vine Lane

Hillingdon

Middlesex

UB10 0NF

 

 

   
           
                           

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